Weather damage to an active site. Security alarm at 2am. Subcontractor showing up unannounced. Solo and small GCs handle these calls almost exclusively at night and on weekends — and most of them have routine answers if you build the routing.
Categorize jobsite calls (weather damage, security alarm, sub no-show / show, client urgent question, vendor delivery issue) and route each to the appropriate person: weather to insurance + drying contractor, security to alarm company + you, subs to the project manager, vendor issues to the warehouse manager. The owner only gets pulled in for true escalations.
Primary: water mitigation contractor on retainer. Backup: emergency dryer rental + your insurance broker for claim activation.
Primary: alarm company's monitoring. Backup: you (with police if break-in confirmed).
Primary: project manager (or senior PM). Backup: you.
Primary: project manager assigned to that client. Backup: you.
Primary: warehouse manager / yard manager. Backup: project manager.
A solo GC handling 5 active projects gets, on average, 6-12 after-hours calls per week. Most are routine after the routing layer is built; you go from 'always on' to 'on for genuine escalations only.'
Five common categories, five primary + backup pairs. 14 days free.
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