Production outage at Globex
Client's checkout is down. Lands on the page → picks "production / outage" → routes to your ops lead. Triage call within 10 minutes. Status page updated.
You: at the cabin. Ops: incident open.
You sold them a deliverable, not your soul. But every deliverable comes with a "quick question" that turns into a fire on Friday at 5pm. We built the page that routes client emergencies to the right team member — so when you're at the cabin, you're at the cabin.
Client's checkout is down. Lands on the page → picks "production / outage" → routes to your ops lead. Triage call within 10 minutes. Status page updated.
Client needs the deck before their board meeting. Page routes to your design lead. Drafted, polished, sent two hours later.
Project sponsor wants a call. Page routes to your account director. Returned in 30 minutes with a calm, prepared response.
Solo consultant. Five-person agency. Hundred-person studio. Same three minutes. $9.99/month for unlimited dispatches, white-label, custom domain, post-trip digest. Free tier covers 5 dispatches/month. Cancel anytime.
Production outages to ops. Scope disputes to account leads. Design feedback to design leads. Your team's expertise gets matched to the issue type — automatically.
Team members get an email with the client name, account ID, issue type, and the client's number. No "wait, who is this?" moment. They walk into the call ready.
Sets the precedent: when you're off, your team handles it. Clients see a polished response, not a half-rested founder reply on a Saturday.
The reason consultants and agency principals can't take vacations is not that they don't have teams — it's that their clients don't know who to talk to when things go wrong. Default behavior: client emails the founder. Founder responds from vacation. Vacation isn't vacation.
OutOfOfficePro lets the client self-route by issue type. Production outage goes to ops. Design crisis goes to design. Scope dispute goes to your account lead. The right person handles each kind of fire; you stay logged off.
Configure routing to outside collaborators or freelance partners. "If client X has a tech issue, route to Y." You stay focused on strategy; tactical fires get handled.
Each principal sets up their personal vacation routing page. Clients reach the right team member by issue, without disrupting your time off.
Match coverage to specialty. Front-end issues to your front-end lead; brand questions to brand director; account questions to account team. The page enforces specialty routing.
Yes — same demographic that uses Calendly, Loom, and Slack. Web-based interactions are normal. The page is mobile-first and tap-friendly.
Pro tier includes custom domain mapping (e.g., vacation.youragency.com) and removes the "Powered by OutOfOfficePro" footer. Clients see your brand only.
5 dispatches/month, 1 page, 5 client subjects. Most agency principals don't get 5 emergencies a month outside business hours; free tier covers them. Pro at $9.99/month kicks in for unlimited dispatches and white-label.